Refund policy

RETURN POLICY Orders can be canceled up to 14 days after receipt. If the package is then returned to us within 14 days, the full order amount, including shipping costs, will be refunded. The return costs back to our roastery are at your own expense. If you want to exercise the right of withdrawal, the product must be returned to us with all supplied accessories and - if reasonably possible - in the original condition and packaging.

EXCEPTIONS TO RETURNS Please note - exclusion of the right of withdrawal applies to the following products:

  • Products that have already been taken out of the packaging, have been used, or from which stickers and the like have been removed. Naturally, an exception can be made if these products are defective; in that case, we will offer the product to the supplier for repair, and replace it if necessary.
  • Products that cannot be returned by their nature;
  • Products that can quickly spoil or become old (freshly roasted coffee).